Privacy Policy 2018-06-11T13:22:20+00:00

Who we are

The Therapy Room, 25 Oxford Road, Cambridge  CB4 3PH.

Telephone: 01223 315400

Email: [email protected]

Our website address is: https://thetherapyroomcambridge.co.uk.

For the purposes of processing your personal data, we are the Data Controller.

Data Protection Officer

As a small organisation, we do not employ a Data Protection Officer but please address any queries or concerns to The Therapy Room using the contact details above.

The Personal Data We Process and What We Do With It

We record and use the following categories of personal data: name, address, telephone
numbers, email address, date of birth and gender.

Your data is stored and processed by Rushcliff Limited who provide our appointments system.

We do not share your personal data with anyone else unless required to do so by a regulatory or statutory order.

We may use your personal data to remind you of your appointments by email or text.   You can opt-out of this service at any time by contacting us at The Therapy Room.

Our lawful basis of processing your personal data is legitimate interest.  The legitimate interest is that we manage your appointments on behalf of the therapists who work at The Therapy Room and so we need to be able to identify you and maintain contact with you to arrange and modify appointments and handle queries about your appointments.

Retaining Your Personal Data

We will maintain your information for 7 years after your last appointment.

Your Rights

As we process your personal data, you have certain rights. These are a right to be informed, right of access, right of rectification, right of erasure, right to restrict processing, right to data portability, and right to object.  However, in certain circumstances, some rights may be restricted or not applicable, for example if there is an overriding legal, regulatory or statutory duty on us.

You may request a copy of your data at any time.  Please make such a request in writing to The Therapy Room, whose address is shown above.  Or by email to [email protected]

Please provide the following information: your name, address, telephone number, email address and details of the information you require. We will need to verify your identity so we may ask for a copy of your passport, driving license and/or recent utility bill.

If you believe any of the personal data we hold on you is inaccurate or incomplete, please
contact The Therapy Room and any necessary corrections to your data will be made promptly.

If you believe we should erase your data or if you wish us to stop storing or using your data, please contact the clinic.  However, if you request us to delete your data, you will have to re-register to use our services.

Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay.  We will give you the contact details of the person who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish To Complain

You can contact the Information Commissioner’s Office (ICO) via their website: www.ico.org.uk if you wish to make a complaint about the way we are processing your personal data.

Automated Decision Making and Profiling

We do not use any system which uses automated decision making or profiling in respect of your personal data.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.